FAQ
Orders are processed before shipment, and delivery times may vary depending on the destination and product ordered. Tracking information will be emailed once your order has shipped.
Contact us as soon as possible after placing your order. Once an order has entered processing or has shipped, we may not be able to make changes or cancel it.
Hair length can look different depending on your height and the texture selected. Curly and wavy hair may appear shorter than straight hair in the same listed length.
Some products may be colored or heat styled, but results can vary. We recommend using a professional stylist, applying heat protectant, and completing a strand test before coloring the full product.
Use gentle hair products, detangle carefully, limit excessive heat, and store the hair properly when it is not being worn. Proper care can help preserve the softness, appearance, and lifespan of the hair.
Returns and exchanges must meet the requirements listed in our Shipping and Returns Policy. Hair that has been worn, washed, cut, colored, altered, or otherwise modified may not be eligible.
Contact us through the Contact page and include your order number, a description of the issue, and clear photos when applicable. We will review the information and respond as soon as possible.
Use the form on our Contact page. For questions about an existing purchase, include your order number so we can assist you faster.